IT Technician Level 2
Every time you open your front door, every time you look through a patio door or a window, chances are you’re interacting with a Novatech product. Our expertise makes the lives of thousands of families that much more beautiful every day.
Are you looking to work for a growing and innovative company? Do you want to develop and thrive in a workplace that puts people first, where fun and a positive attitude meet a passion for the product? Then come discover Novatech. There’s a whole world behind our expertise. Now we just need you!
As the company grows, this new position will report to the IT Coordinator - Infrastructure and Support, at Laurier Station (Lotbiniere).
In this role, you will:
- Provide application and hardware support, on site and remotely.
- Provide support to production users (manufacturing plant) (client stations, PLCs, bar code readers, displays, printers, etc.)
- Administer networks and configure equipment and manage cabling points
- Administer systems (OnPrem and cloud)
- Administer the telephone system (Mitel)
- Prep, configure and repair workstations (including training and setting up users)
- Run diagnostics and repair hardware for desktops, laptops, hard drives, network tools, etc.
- Perform various kinds of software and hardware maintenance to ensure that everything functions properly
- Keep software, licence and equipment inventories up to date
- Teach users good IT practices
- Active participation in various projects
- Carry out any other related tasks
What we’re looking for
- Diploma of Vocational Studies (DVS) in IT (A combination of other kinds of technical training and relevant experience will also be considered)
- 3 to 5 years of experience in a similar role
- Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
- Strong organizational and planning skills
- Ability to balance multiple requests at once and meet deadlines
- Excellent customer service skills
- Bilingual
What you’ll find at Novatech
- Opportunities to really get involved
- People-first management
- Opportunities to grow
- A great work culture
- A collaborative and supportive environment
- Passion and pride in our products
So, do you want to open the door to success? Email us at [email protected]