IT Technician Level 2

Every time you open your front door, every time you look through a patio door or a window, chances are you’re interacting with a Novatech product. Our expertise makes the lives of thousands of families that much more beautiful every day.

Are you looking to work for a growing and innovative company? Do you want to develop and thrive in a workplace that puts people first, where fun and a positive attitude meet a passion for the product? Then come discover Novatech. There’s a whole world behind our expertise. Now we just need you!

As the company grows, this new position will report to the IT Coordinator - Infrastructure and Support, at Laurier Station (Lotbiniere).


In this role, you will:

  • Provide application and hardware support, on site and remotely.
  • Provide support to production users (manufacturing plant) (client stations, PLCs, bar code readers, displays, printers, etc.)
  • Administer networks and configure equipment and manage cabling points
  • Administer systems (OnPrem and cloud)
  • Administer the telephone system (Mitel)
  • Prep, configure and repair workstations (including training and setting up users)
  • Run diagnostics and repair hardware for desktops, laptops, hard drives, network tools, etc.
  • Perform various kinds of software and hardware maintenance to ensure that everything functions properly
  • Keep software, licence and equipment inventories up to date
  • Teach users good IT practices
  • Active participation in various projects
  • Carry out any other related tasks


What we’re looking for

  • Diploma of Vocational Studies (DVS) in IT (A combination of other kinds of technical training and relevant experience will also be considered)
  • 3 to 5 years of experience in a similar role
  • Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
  • Strong organizational and planning skills
  • Ability to balance multiple requests at once and meet deadlines
  • Excellent customer service skills
  • Bilingual


What you’ll find at Novatech

  • Opportunities to really get involved
  • People-first management
  • Opportunities to grow
  • A great work culture
  • A collaborative and supportive environment
  • Passion and pride in our products

So, do you want to open the door to success? Email us at [email protected]



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IT Technician Level 2
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