Technical Advisor

Every time you open your front door and look outside, every time you look through a patio door or a window, chances are you’re interacting with a Novatech product. Our expertise makes the lives of thousands of families that much more beautiful every day.

Are you looking to work for a growing and innovative company? Do you want to develop and thrive in a workplace that puts people first, where fun and a positive attitude meet a passion for the product? Come discover Novatech! There’s a whole world behind our expertise. Now we just need you!


Your challenges

  • Field customer phone calls and answer questions about our products
  • Receive, analyze, and process part requests and service requests
  • Ensure thorough follow-up of requests for parts or services
  • Take part in continuous improvement committees to identify any product issues
  • Occasionally visit construction sites to identify and resolve technical problems
  • Validate and control the work performed by our technicians on the road
  • Provide status updates on service calls to our customers


What we’re looking for

  • CEGEP education, DVS or relevant experience
  • Good command of Excel software
  • Three to five years of customer service experience
  • Must be bilingual and have and good command of written French


What you’ll find at Novatech

  • Opportunities to get involved
  • People-first management
  • Opportunities for growth
  • A great work culture
  • A collaborative and supportive environment
  • Passion and pride in our products


So, do you want to open the door to success? Contact us!



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Technical Advisor
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