Clerk, After-Sales Department
Every time you open your front door and look outside, every time you look through a patio door or a window, chances are you’re interacting with a Novatech product. Our expertise makes the lives of thousands of families that much more beautiful every day.
Are you looking to work for a growing and innovative company? Do you want to develop and thrive in a workplace that puts people first, where fun and a positive attitude meet a passion for the product? Come discover Novatech! There’s a whole world behind our expertise. Now we just need you!
Your challenges
- Verify, analyze and process customer claims
- As needed, verify feasibility with the production department and coordinate delivery with the shipping department
- Contact and follow up with customers
- Answer the phone and advise customers on products, services or company policies
- Enter orders in the appropriate software
What we’re looking for
- High school diploma
- Experience in a similar customer service position
- Proficiency in MS Office Suite
- Fluency in French (advanced verbal and written) and English (intermediate/advanced verbal and written)
What you’ll find at Novatech
- Opportunities to get involved
- People-first management
- Opportunities for growth
- A great work culture
- A collaborative and supportive environment
- Passion and pride in our products
So, do you want to open the door to success? Contact us!